For Users

Get Started

• How do I verify my phone number?
• How does Bitmo use contacts?
• Where can I use Bitmo?

Account Security

• How do I reset my password?
• Why can't I reset my password?
• What do I do if my account has been compromised?
• What is Bitmo's Privacy Policy?
• How does Bitmo safeguard my personal information?

Account Settings

• How do I update my profile/account?
• How do I update my phone number or email address?
• Why am I not receiving emails/receipts?
• How do I close my Bitmo account?

Invite Friends

• How do I invite friends?
• Why can’t I invite a friend from my contacts list?
• Do I earn rewards for inviting friends?

Gift Activity

• Why is my gift pending?
• How do I send a gift?
• How do I use a promo code?
• How do I know when my gift was delivered?
• Why hasn’t my gift been delivered?
• What if my friend doesn't sign up for Bitmo?

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Payment Activity

• How do I add a payment method?
• How do I update or delete a payment method?
• Do I need to add a bank account?
• Why was my payment declined?
• How do I pay my outstanding balance?
• How do I fix an incorrect charge?