For Users

Get Started

• How do I verify my phone number?
• How does Bitmo use contacts?
• Where can I use Bitmo?

Bitmo Perks

• What is Bitmo Perks?
• Do I need to add a bank account?
• How do I add a linked account or payment method?
• How do I update or delete a payment method?

Share & Refer

• Where can I find my referral code/link?
• How do I send a Friend Invite?
• How do I enter my referrer's code?
• Why can’t I invite a friend from my contacts list?

Gift Activity

• How do I manage my gift card balance?
• Why is my gift pending?
• How do I send a gift?
• How do I use a promo code?
• How do I know when my gift was delivered?
• Why hasn’t my gift been delivered?

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Payment Activity

• How do I purchase a gift card?
• Why was my payment declined?
• How do I pay my outstanding balance?
• How do I fix an incorrect charge?

Account Settings & Security

• Support an Organization
• How do I update my profile/account?
• How do I reset my password?
• How do I update my phone number or email address?
• Why can't I reset my password?
• What do I do if my account has been compromised?

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