If your gift card isn't working, try the following tips to rule out human/technical errors.
- Check your Internet connection. If your connection is unreliable, you can always take a screenshot of your barcode and present the photo at checkout.
- Let the cashier know you’re using an e-gift card, not a coupon. If you're redeeming your gift card online, make sure you're entering it as a gift card, not a promo/coupon code.
- Provide the cashier with your gift card number for manual entry.
If you're still having issues, tap View web version at the bottom of the redemption screen for further instructions.